FieldAware Launches Mobile Solution to Help Large Equipment Manufacturers and Dealers Optimize Their Service Businesses

Oct. 3, 2015
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ICUEE 2015 – Louisville, KY – September 30, 2015 –   FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions, has launched its mobile solution for the construction, industrial and utilities equipment industries.  The mobile solution enables large equipment manufacturers and dealers to increase productivity in the field and improve customer service.  FieldAware mobile apps connect workers in the field with back office systems to reduce paper-based and administrative processes, improve accuracy and maximize revenue potential.  FieldAware is demonstrating its mobile solution for large equipment industries for the first time in Booth #3607 at ICUEE 2015.

“We’ve learned from our customers that manufacturers and dealers that service equipment have a common challenge: turning their service businesses from cost centers into profit centers,” said Lynn Jones, VP of Marketing at FieldAware.  “The solution we are launching today automates many of the administrative and paper-based functions of a service business, and allows better visibility and control over their operations in the field, at the customer site.  The result is an improved bottom line and, ultimately, a better customer experience.”

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FieldAware’s made for mobile solutions provide field personnel with mobile tools, on any smartphone or tablet, that leverage the power of today’s mobile devices (i.e. photos, video, voice recognition and more). Its Web-based back office functions are built on a flexible, cloud-based architecture that enable connection at anytime from anywhere.  FieldAware’s solution is integrated with the leading CRM, ERP and accounting systems and easily integrates with a business’s custom back office applications.

Use Cases

FieldAware’s growing customer base in the large equipment service industry is deploying the Mobile Field Service Automation Solution in a number of applications:

  • A manufacturer of forklifts is using FieldAware to improve safety in the field through mobile task sign off and photo documentation and to improve customer service by providing technicians with access to resources that enable them to respond quickly and effectively.
  • A manufacturer of large generators is using FieldAware to increase response times and first-time service resolutions by automating real-time scheduling and dispatch.
  • A large provider of commercial dumpsters is using FieldAware to automatically track assets as they are dropped off and picked up at various locations across the country; and integrate that information with scheduling and dispatch functions.

What’s New?  FieldAware Fall Release

FieldAware will preview its upcoming feature-rich software release which includes new functions:

Smart Scheduler – The Smart Scheduler is a new feature in FieldAware’s scheduling application that enables automated scheduling based on a number of factors including the service technician’s skill set or specific region, or based on job locations to optimize routes.

Customer Self-service Portal – The Customer Portal allows FieldAware’s customers to offer a self-service option to their customers.  Through a branded portal, their customers can submit their own service requests, monitor their services and access historical financial and service records.

Barcode Scanner –  The Barcode Scanner enables field workers to access information on equipment and parts quickly right on their mobile devices

Business Analytics Dashboards  — Business Analytics Dashboards give FieldAware customers real-time visibility into field service operations.  Dashboards come with pre-programmed templates that analyze service profitability, field worker performance, customer experience and more.

About FieldAware

FieldAware is re-shaping the field service industry. Our made-for-mobile, cloud-based field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from.  We combine our software with the industry’s best professional and support services, enabling companies to take full and rapid advantages of advances in today mobile field service environment. FieldAware is based in Plano, Texas and Dublin, Ireland with offices in Chicago, London and Sydney. For more information, visit fieldaware.com.