PHILADELPHIA – Oct. 19, 2015 – C.R. England, one of the largest temperature-controlled carriers in the world, has renewed its telematics services with Detroit Connect. More than 2,700 C.R. England trucks will use Detroit™ Virtual Technician™ onboard diagnostic system to provide the critical vehicle information.
“C.R. England has made the decision to extend our Virtual Technician subscriptions for the entire length of time our Daimler-built units are in our fleet,” said Douglas Kading, vice president of maintenance for C.R. England. “As our equipment reached the two-year free subscription mark with Virtual Technician, we were entering a period in the life cycle with significant cost increases in the after-treatment and exhaust systems. By getting the Virtual Technician notifications on these older units, we were able to avoid unexpected breakdowns, which improved our customer service and reduced our maintenance costs.”
“Companies like C.R. England require a sophisticated solution that will help them make informed business decisions at potentially critical moments,” said Matt Pfaffenbach, director, telematics for Daimler Trucks North America. “We’re pleased that after careful evaluation of different options, and with the support of its dealer, Warner Truck Centers, C.R. England will continue working with Detroit Connect as its telematics partner.”
Added Kading: “The improved equipment availability increases our revenue potential. This combined with the reduced maintenance cost made our return on investment analysis favorable enough to extend our Virtual Technician subscriptions.”For more information go to www.DetroitConnect.com.